Frequently Asked Questions


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ACMPR Questions

Questions Relating to your
Cannabis Prescription

How do I get a prescription for medical Cannabis?

  • Step 1, Obtain a referral (from your GP, specialist or walk-in clinic) and have it faxed to your preferred Cannabis clinic. Typically referred patients are contacted to book an appointment on a priority condition basis but six weeks is the average wait time.
  • Step 2, At your appointment you should be prepared to fill out paperwork for the clinic and to determine if you are a suitable candidate for medical cannabis therapy.
  • Step 3, The prescribing physician establishes that you are a candidate for medical Cannabis and creates the medical document (prescription), which is transmitted to a Licensed Producer.

How much does it cost/what are the clinic fees?

Currently there are no fee's at any Teal associated clinics.

How do I place an Order?

Patients can order from their Licensed Producer's website or over the phone. (click here to view a list of Licensed Producers)

How do I know who my LP is? How do I know the status of my

A TealValley representative can help with any patients who do not know which Licensed Producer they are with. Patients can call their Licensed Producer for any status updates on their registration.

What should I be ordering if I can't remember the strain or THC/CBD percentages recommended by my doctor?

A TealValley representative or a customer care agent from your Licensed Producer can help guide you through each producer’s strain selection.

What is a Licensed Producer?

Medical Cannabis is grown across Canada in highly regulated state of the art facilities called Licensed Producers. Each Licensed Producer is subject to stringent testing and quality control, as dictated by the ACMPR regulations and enforced by Health Canada.

What is the MMPR?

The MMPR or Marihuana for Medical Purposes Regulations, is Health Canada’s legal framework for Medical Cannabis.

How much will my Medical Cannabis cost, and is it covered under OHIP?

Currently Cannabis is not covered by OHIP. Prices range from $5-15 per gram.

Will my Insurance cover my Medical Cannabis?

Some private plans may cover a portion of your cannabis prescription purchase. We feel strongly that medical cannabis should be covered by insurance and are happy to help you get coverage on your private plan.

What is the Medical Document?

The Medical Document is equivalent to a medical Cannabis prescription. 

General Questions

What payment options are there?

Payment options include;
Visa, MasterCard, American Express, Visa Debit, pre-paid credit cards, 
e-transfer, personal and certified cheques and money orders.

How is the product shipped? How long for Delivery?

All Medical Cannabis products are shipped via Canada Post or Courier. Delivery is usually between 2-5 business days.

How do I get a copy of my prescription?

Patients can request a written note from the prescribing Physician, but copies of the Medical Document (prescription) are not issued at this time.

How should I be taking my medical Cannabis?

Patients can choose to vaporize or make edibles with their Cannabis. 
They may also choose to take Cannabis oil, which is available from a select group of producers. TealValley does not recommend smoking Cannabis. If you have additional questions about taking your Cannabis please call our customer care line 1-888-693-1441.

How much Cannabis can I order, and posses at one time?

Every patient is legally allowed to posses up to 150 grams, or 30 times their daily limit, whichever is the lesser of the two.

How should I prove that I'm a registered marijuana patient? 
(to a policeman, or employer)

When your Medical Cannabis product arrives, you will receive a labeled container indicating that you are a patient who legally possesses Medical Cannabis.





What are the most common conditions Cannabis is prescribed for?

·       Chronic Pain
·       Nausea and Vomiting
·       Multiple Sclerosis
·       Wasting Syndrome/Loss of Appetite
·       Seizure Disorders
·       Fibromyalgia
·       Crohn’s Disease / Inflammatory Bowel Disease
·       Arthritis
·       Anxiety and Depression
·       Glaucoma
·       Sleep disorder/Insomnia

Is my medical Cannabis covered partially by ODSP and/or CPP?

To establish if you are eligible for ODSP or CPP, please refer to your Licensed Producer. Each Licensed Producer has their own policy and various pricing options.

Is medical Cannabis legal to carry and what do I do when I'm traveling?

Medical Cannabis is currently only legal in Canada. Travelling within Canada is allowed provided the patient can prove they have a Medical Cannabis prescription. Travelling with any form of cannabis to the United States or internationally is Illegal.

Can I drive after taking my medical Cannabis? 

As per health canada... " Using cannabis or any cannabis product can impair your concentration, your ability to think and make decisions, and your reaction time and coordination. This can affect your motor skills, including your ability to drive."  Teal advises not to operate a motor vehicle or machinery while using cannabis until more definitive safety data is available.